Terms and Conditions

PURCHASING

The Outdoor Audio Company Ltd. accepts the following debit/credit cards:
- JCB
- Mastercard
- Maestro
- Visa

We do not charge for any item until it is in dispatch.

UK DELIVERY

All items ordered are sent Business Post via Express Worldwide. All orders will be dispatched within 24 hours. Please allow 5 working days for delivery. Please note that Saturday and Sunday are not classed as working days. All orders that are late, please contact The Outdoor Audio Company Ltd by Email:
sales@outdooraudio.co.uk

DELIVERY CHARGES UK

Up to 44 lbs (20 kg):    £10.00 inc. VAT
Over 44 lbs (20 Kg):     Price on request.

DELIVERY CHARGES EUROPE

Price on application. Email: info@outdooraudio.co.uk

OUT OF STOCK OR BACK ORDERS

If a product is out of stock or we can only deliver part of your order we will contact you straight away, either by email or by phone. On contact with you we will explain the situation and offer several alternatives one of which will include canceling your order. The Outdoor Audio Company Ltd will follow any stipulation directed by you, the customer.

Should you decide to leave any product on back order, you can contact us at any time for any updates on the said order.

Postage will only be charged on the initial payment for any part orders we dispatch. We will charge no further postage on any items we dispatch thereafter.

RETURNS

The Outdoor Audio Company Ltd offers a 'no quibbles' returns policy. All items can be returned for an exchange, a credit note or a full refund. Said items must be returned to The Outdoor Audio Company Ltd within 14 days of delivery to you.

When returning goods, please include a clear and concise letter stating the problem with said item, the action you would like us to take, an address, daytime telephone and email details should we need to contact you. Please note return postage is at the cost of the customer.

Any refunds will be credited to your account within 5 working days and a receipt will be sent to you to confirm the refund amount.

FAULTY GOODS

Any faulty goods must be returned with a clear and concise letter stating the problem with said item, the action you would like us to take, an address, daytime telephone and email details should we need to contact you. Please note return postage will be refunded in this situation.

CREDIT CARD SECURITY

We know of no documented cases of credit card fraud using our shopping system over the Internet. Our software encrypts all credit card numbers. They are only decrypted after they reach our secure server.

TITLE OF GOODS

All goods remain the property of the Outdoor Audio Company until fully paid.

CONTACT US

Although the web site and terms and conditions are clear, we do realize that you may still want to contact us. You can do so by email sales@outdooraudio.co.uk or by phone on: 0845 054 1234.

PRIVACY POLICY

The Outdoor Audio Company Ltd does not disclose buyer's information with any other company.